The 2010-2012 strategy for Maximizing Value for Customers centers on being the preferred global provider of intelligent information-enabled solutions that reduce complexity and drive efficiencies for professionals.

• Deliver Value at the Point-of-Use by helping customers manage complex transactions to produce tangible results. While high quality proprietary information will remain at the core of its products, Wolters Kluwer is building tools and solutions that are designed to help customers manage complex processes and increase the effectiveness of their decisions.

• Expand Solutions Across Processes, Customers and Networks by following the transaction flow of the professional customers and delivering solutions across key activities. Over time, these products are evolving towards intelligent solutions and collaborative networks. These are essentially products which incorporate Wolters Kluwer's high-quality content into the customer's workflows and through innovative technology facilitate the communication and collaboration of customers with their clients, government agencies, and other constituents.

• Raise Innovation and Effectiveness Through Global Capabilities by aligning Wolters Kluwer businesses and operations with its strong global market positions, creating four global divisions: Legal & Regulatory, Tax & Accounting, Health & Pharma Solutions, and Financial & Compliance Services. This organizational change will support innovation and efficiencies by sharing technology platforms, global products, common business models, and support the continued implementation of the Springboard program.